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AI agents6 min
AI agent vs chatbot for business
A practical comparison of rule-based chatbots and AI agents for requests, context, CRM, documents and human handoff.
01
Use a chatbot for stable paths
Buttons and fixed answers are efficient when the navigation and response set are genuinely limited and predictable.
02
Use an AI agent for variable context
When a request needs interpretation, document context, CRM work or a nuanced summary, an AI agent is usually the better choice.
03
Do not automate judgment blindly
Money, terms, legal or reputational risk and unusual cases need a responsible person in the loop.
Discuss a workflow for your business
A useful first launch starts with a repeated task, real examples and a clear control boundary.
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