Choosing the right format
AI agent vs chatbot vs manager
Not every task needs an AI agent. The right format depends on the variability of requests, required context, operational risk and the cost of a wrong action.
What this includes
01
When a chatbot is enough
A button-based chatbot works well for a small, stable set of questions and clear routing paths.
Fixed navigation
Short FAQ
Simple request collection
02
When an AI agent is useful
An AI agent helps when requests vary, context must be summarized and the workflow continues into CRM, documents, tasks or a human handoff.
Lead qualification
Document and knowledge search
Context-rich handoff
Workflow updates
03
When a manager must decide
Commercial terms, money, reputation-sensitive situations and non-standard exceptions require a responsible person.
Pricing and discounts
Contract terms
Escalations
Critical data changes
Tell us what you want to automate
Send a short message in Telegram: current workflow, tools you use, where the team loses time and what result would be useful first.